Merchandise Return

We want to be happy with your purchases from us. Here are the guidelines to follow for returning merchandise.

1. Returns have to be made within 15 days of receiving the merchandise. Some items may be non-returnable. Non-returnable items will be clearly stated in the item description. Buy these items carefully.

2. Items are to be unused and should be returned in the condition it has been received with the original boxes or packing intact if applicable and with all instruction manuals, user manuals, warranty papers etc. intact and not marked. The item should be in the saleable condition.

3. Customer should get a return merchandise authorization number (RMA) from GrandmasRemedies.com prior to returning items to us. No merchandise will be accepted as return if this number is not included with your shipment. Please send an email to info@GrandmasRemedies.com with the notation RMA request in the subject column. Indicate the order number and the date of purchase in your email along with an explanation of why you are returning the merchandise. Now pack the item properly and send it preferably insured to:

Returns Processing Center
GrandmasRemedies.com
1477 Hunting Hollow Dr.
Hudson, OH 44236

Include RMA number and a copy of your invoice with the merchandise.

4. Upon receiving and inspecting the merchandise and if the return is proper and conform to the guidelines in items 1-3 above, we will issue a credit for the returned items. The credit will involve the actual price paid by you less any shipping and handling and insurance charges. There may also be a restocking fee involved as we have to return it back to factory.

5. If a customer is found repeatedly abusing the return system, he or she may be disbarred from buying anymore items from GrandmasRemedies.com.  Abusive returns adds cost to everyone. It is unfair to subject legitimate customers to higher cost because of a few abusers. We believe that this policy is fair to all concerned and will allow us to provide you with exceptional values.

Special Guidelines Dealing with Vitamins, Herbs, and Nutritional Supplements

FDA regulations often prevent us from reselling items returned by customers. Due to the restrictions in reselling these items returned by customers, we will only take back unopened products with untampered packaging within 15 days. A restocking fee of 20-25% (depends on the manufacturer) applies plus the cost of shipping and handling.

Special Guidelines Dealing with International Shipments

No refund on international shipments. Please check with your custom service to make sure that you can import these items.

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See Also:

Shipping Policies

Payment Guidelines